Go to the Surfshark application, click on Settings, then Advanced, and lastly, Protocol. If you couldn't connect to your VPN on any of these networks, usually a change of connection protocols is an excellent thing to try next! Keep in mind that Parental Controls or Firewalls can also cause these issues!
You can find that out by taking a look at this article. In this case, make sure to check if the IPv6 protocol is not enabled on your network, as it may cause various connection issues. If you cannot connect to only one of these, the connection is possibly blocked by something. Wi-Fi, Ethernet (if possible), and mobile hotspots - try all possible options for you! If you are unsure how to set up a mobile hotspot, check out this article. Since all of our home, work, or even school networks are very different from each other, some of them may have specific restrictions that may block the VPN connection.ĭon’t worry - we are sure everything will be alright, as our whole team is standing behind your back, ready to help you if this doesn't work out!įirst of all, check if you can connect your device to the VPN on other networks. Typically, this particular problem can be resolved in a few easy steps.
In this tutorial, you will learn the fundamental issues that may cause connection issues on various devices and how to troubleshoot them.
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